To know everything about MadLotto, don't hesitate to read MadLotto's FAQs and find out how to play the Games via the Forum

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MadLotto at your service service: FAQ and Help

You have a question on a particular point?
Need Help on a specific topic?

This section is here to direct you!

Click on the Theme, then the question that corresponds to your question:

What does the MadLotto site offer?

account

How do you become a member and Play without further delay?

I am a minor, do I have the right to Play on MadLotto?

Can I Play on MadLotto regardless of my country of residence?

I lost my login, how do I do?

I won't be able to Play for several days, will my account be deactivated?

How can I unsubscribe?

How do I re-register?

How do I change my personal information?

How do I access customer service?

How can I view my game account history?

What are the Rules and Regulations to follow?

The DreamCard

What is the DreamCard?

What are DreamCard statuses?

What are the advantages of the DreamCard?

Where can I find Prizes acquired with my DreamCard?

How do I attach my accounts to the same DreamCard?

What happens when I reach the last level of my DreamCard?

Points and additional grids

What are the Points and what can I do with them?

My point balance is 0. Where did my Points go?

How many grids do I get per day?

What are the additional grids?

How to acquire additional grids?

I didn't receive my free grids, what should I do?

Can I transfer points from my MadLotto account to MadLoto_madmin, Wonderz, ZooValley?

The MadLotto Lottery

Is it free to Play on MadLotto?

Can I Play MadLotto from any country?

How many grids do I get per day?

How to Play?

I don't see the banners that allow me to Confirm my grids, what should I do?

I am told to clear the browser cache and delete cookies, how do I proceed?

What can we win?

What are challenges and mega-challenges?

Sponsor a Friend

How can I sponsor a player?

How many sponsored friends can I have?

What do I get for being a Referer?

I didn't receive my Sponsor a Friend points for yesterday?

Sweepstakes shops and conversion

How do Sweepstakes work?

The Sweepstake was drawn, my Points have still not been refunded. What to do about it?

How does the conversion showcase work?

The Prizes

How long before I receive my prize?

Do I have to pay the shipping costs?

How can I track my winnings?

My prize is waiting for validation, what should I do?

I just account that Account Details was not up to date and my prize was sent to my old address, do you send me back my prize?

Are there often new Prizes?

I won a prize a Loot Game but I couldn't choose it. How do we do that?

Can I receive my Prizes regardless of my country of residence?

And for foreign currency amounts, how do I get my winnings?

MadLottoHelp, Customer Service and Forum
Go to the Help page to know everything about how our Free Games work. Find out how you can earn free Prizes andSilver by collecting Points for each round Flash round. Redeem your Points directly for Prizes when you want, we send your Prizes home, free of charge!
You can also consult the Forum and chat with members of our sites.Finally, if you have a question, do not hesitate to contact our Customer Service, directly on our website